At HighPointDaily, we strive to provide exceptional cleaning services. We understand that sometimes things don’t go as expected, and we want to ensure that you are satisfied with the services we provide. Please read our Refund and Returns Policy below.

1. Refund Policy for Cleaning Services

Our goal is to deliver the highest level of satisfaction with every cleaning service we provide. If you are not completely satisfied with the quality of the service, please follow the steps below:

• Notify Us: Contact us within 24 hours of your service appointment to inform us of any issues.
• Re-cleaning: If there are specific areas that were missed or not cleaned to your expectations, we will send a cleaner back at no additional charge to address the issue.
• Refunds: If we are unable to resolve the issue to your satisfaction, we will offer a partial refund based on the scope of the service that was not performed as expected. Refunds are provided at the discretion of the company, depending on the situation.

2. Refunds for Subscription Plans

If you are on a subscription plan and wish to cancel your service, we offer the following:

• Monthly Plans: You can cancel your subscription at any time. If you cancel before your next billing cycle, you will not be charged for the following month. No refunds will be issued for payments already made.
• Annual Plans: If you cancel within 14 days of your initial subscription, you are eligible for a full refund. After 14 days, you may cancel but will not receive a refund for the remaining term.

3. Cancellations and Rescheduling

• Cancellations: If you need to cancel your scheduled cleaning service, please do so at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may result in a cancellation fee of 20% of the total service cost.
• Rescheduling: If you wish to reschedule a cleaning service, we will do our best to accommodate your new preferred date and time, depending on availability.

4. Return of Cleaning Equipment or Products

If any cleaning equipment or products purchased from us do not meet your expectations or are damaged, you may request a return within 14 days from the purchase date for a full refund or exchange. The returned item must be unused and in its original packaging.

5. Service Satisfaction Guarantee

We aim for 100% satisfaction with every cleaning service. If, after we have re-cleaned your space, you are still not satisfied with the quality of the service, we will issue a refund, minus any applicable fees.

6. How to Request a Refund or Return

To request a refund or return, please contact our customer service team:

• Email: [email protected]
• Phone: +33 759437001
• Address: 6 Pl. Charles de Gaulle, 33700 Mérignac, France

Please include your booking reference, the reason for your request, and any supporting details. We will review your request and respond within 3-5 business days.

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Changes to This Policy

We may update this Refund and Returns Policy periodically to reflect any changes in our services or legal requirements. All updates will be posted on this page, and the date of the last revision will be noted at the bottom of the page.